Complete contact centre telephony solution – Juris Astra • JurisTech

What is Juris Astra?

Juris Astra is a complete call centre solution for inbound and outbound call activities, which is equipped with telephony automatic call distributor (ACD), interactive voice response (IVR), and dialler.

It also does optional customer relationship management (CRM), sales force and marketing management, and case management, to handle sales leads, marketing campaigns, complaints, service requests, and customer service issues.

Stay on top of your customers’ expectations by providing them a personalised service with Juris Astra. Fully reliable and hassle-free!

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Why Juris Astra?

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Create a lasting first impression with customers

Qualify calls and direct customers to the best agent with the appropriate skill sets with our intelligent call routing feature.

Improves customer engagement and enhances customer’s experience to create a meaningful relationship.

Increases efficiency and productivity of agents

Agents’ will have a bird-eye view of the important and essential information of the caller to tailor and personalise their responses.

Agents’ will be presented with a script, best-number-to-call, and softphone controls to optimise call time.

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Automate your call responses

Integrate Interactive Voice Responses (IVR) features such as automated greetings, menu selections, self-service functions, callback requests, etc. to improve experience.

Measure and monitor KPIs

Monitor agents’ activities in real-time with an intuitive dashboard. Measure performance levels of agents and take corrective measures at the right time to avoid revenue leakage or reduce inefficiencies.

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Core Functionalities

Automatic Call Distribution (ACD)

Automatic routing based on skillsets
Call treatment
Call-in-queue announcement
Advanced predictive expected wait time

Telephony Gateway or Private Automatic Brach Exchange (PABX)

Automatic routing based on skillsets
Call treatment
Call-in-queue announcement
Advanced predictive expected wait time

Quality Management System

Recording of live calls
Search and playback of recording
Direct interaction between supervisors and agents using whisper or barge-in

Interactive Voice Response (IVR)

Automated greetings
Menu selection
Self-service functions
Account transfer
Call-back request

Integration

Quick and easy set-up
Compatible to JurisTech’s solutions or your collection systems

Create an impressive customer service journey today!

Request Free Demo

Related Insights

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JurisTech is Bank Rakyat's preferred partner in credit scoring solution to ensure satisfactory profit towards meeting dividend payments to its members while charging reasonable profit rates to its members.

Case Study: Tenaga Nasional Berhad (TNB)

Juris Contact provides TNB's CRM application to input all public calls: the type of calls, the location of the outages, the estimated response time, the case status and tracking and escalation capability. JurisTech also handles the field force automation in TNB.

Other References

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