Complete contact centre telephony solution – Juris Astra • JurisTech

What is Juris Astra?

Juris Astra is a complete call centre solution for inbound and outbound call activities, which is equipped with telephony automatic call distributor (ACD), interactive voice response (IVR), and dialler.

It also does optional customer relationship management (CRM), sales force and marketing management, and case management, to handle sales leads, marketing campaigns, complaints, service requests, and customer service issues.

Stay on top of your customers’ expectations by providing them a personalised service with Juris Astra. Fully reliable and hassle-free!

2023_JurisTech-revamp_Juris-Astra_diagram

2023_JurisTech-revamp_Juris-Astra_diagram_mobile

Why Juris Astra?

2023_JurisTech-revamp_Juris-Astra_illustration_Why_1

Create a lasting first impression with customers

Qualify calls and direct customers to the best agent with the appropriate skill sets with our intelligent call routing feature.

Improves customer engagement and enhances customer’s experience to create a meaningful relationship.

Increases efficiency and productivity of agents

Agents’ will have a bird-eye view of the important and essential information of the caller to tailor and personalise their responses.

Agents’ will be presented with a script, best-number-to-call, and softphone controls to optimise call time.

2023_JurisTech-revamp_Juris-Astra_illustration_Why_2

2023_JurisTech-revamp_Juris-Astra_illustration_Why_3

Automate your call responses

Integrate Interactive Voice Responses (IVR) features such as automated greetings, menu selections, self-service functions, callback requests, etc. to improve experience.

Measure and monitor KPIs

Monitor agents’ activities in real-time with an intuitive dashboard. Measure performance levels of agents and take corrective measures at the right time to avoid revenue leakage or reduce inefficiencies.

2023_JurisTech-revamp_Juris-Astra_illustration_Why_4

Core Functionalities

Automatic Call Distribution (ACD)

Automatic routing based on skillsets
Call treatment
Call-in-queue announcement
Advanced predictive expected wait time

Telephony Gateway or Private Automatic Brach Exchange (PABX)

Automatic routing based on skillsets
Call treatment
Call-in-queue announcement
Advanced predictive expected wait time

Quality Management System

Recording of live calls
Search and playback of recording
Direct interaction between supervisors and agents using whisper or barge-in

Interactive Voice Response (IVR)

Automated greetings
Menu selection
Self-service functions
Account transfer
Call-back request

Integration

Quick and easy set-up
Compatible to JurisTech’s solutions or your collection systems

Create an impressive customer service journey today!

Request Free Demo

Related Insights

From Campus to Corporate: APU Students Get The Inside Scoop on Careers at JurisTech with Exclusive Office Tour

Inspiring the next generation of tech talent is one of our goals at JurisTech, and the future of tech is bright with the enthusiastic and knowledgeable students we welcomed from APU university! It was a pleasure to share our experience with them during their visit to JurisTech.

Achieve Better Decision Making with the Power of Data Orchestration

Unlock the power of data orchestration and take your decision-making process to the next level! Learn how to achieve better results and make informed decisions with our latest article on data orchestration.

Previous 565758 Next

Load More Posts

Other References

We also provide end-to-end management of the customer from loan origination to collection. For more information, you may refer to:

An auto-decisioning engine that orchestrates and synergises different sources of data to produce best results.