Complete contact centre telephony solution – Juris Astra • JurisTech

What is Juris Astra?

Juris Astra is a complete call centre solution for inbound and outbound call activities, which is equipped with telephony automatic call distributor (ACD), interactive voice response (IVR), and dialler.

It also does optional customer relationship management (CRM), sales force and marketing management, and case management, to handle sales leads, marketing campaigns, complaints, service requests, and customer service issues.

Stay on top of your customers’ expectations by providing them a personalised service with Juris Astra. Fully reliable and hassle-free!

2023_JurisTech-revamp_Juris-Astra_diagram

2023_JurisTech-revamp_Juris-Astra_diagram_mobile

Why Juris Astra?

2023_JurisTech-revamp_Juris-Astra_illustration_Why_1

Create a lasting first impression with customers

Qualify calls and direct customers to the best agent with the appropriate skill sets with our intelligent call routing feature.

Improves customer engagement and enhances customer’s experience to create a meaningful relationship.

Increases efficiency and productivity of agents

Agents’ will have a bird-eye view of the important and essential information of the caller to tailor and personalise their responses.

Agents’ will be presented with a script, best-number-to-call, and softphone controls to optimise call time.

2023_JurisTech-revamp_Juris-Astra_illustration_Why_2

2023_JurisTech-revamp_Juris-Astra_illustration_Why_3

Automate your call responses

Integrate Interactive Voice Responses (IVR) features such as automated greetings, menu selections, self-service functions, callback requests, etc. to improve experience.

Measure and monitor KPIs

Monitor agents’ activities in real-time with an intuitive dashboard. Measure performance levels of agents and take corrective measures at the right time to avoid revenue leakage or reduce inefficiencies.

2023_JurisTech-revamp_Juris-Astra_illustration_Why_4

Core Functionalities

Automatic Call Distribution (ACD)

Automatic routing based on skillsets
Call treatment
Call-in-queue announcement
Advanced predictive expected wait time

Telephony Gateway or Private Automatic Brach Exchange (PABX)

Automatic routing based on skillsets
Call treatment
Call-in-queue announcement
Advanced predictive expected wait time

Quality Management System

Recording of live calls
Search and playback of recording
Direct interaction between supervisors and agents using whisper or barge-in

Interactive Voice Response (IVR)

Automated greetings
Menu selection
Self-service functions
Account transfer
Call-back request

Integration

Quick and easy set-up
Compatible to JurisTech’s solutions or your collection systems

Create an impressive customer service journey today!

Request Free Demo

Related Insights

JurisTech selected to participate in Endeavor ISP in New York

During the Local Selection Panel (LSP), held on April 30th in KL, we were interviewed and grilled by Brahmal Vasudevan (Founder & CEO Creador), TS Wong (Founder & CEO MYEG), Afzal Abdul Rahim (CEO Time dotCom), Mark Chang (Founder & CEO Jobstreet), Michael Chan (CEO Bloomberg TV) and Gurdip Singh (Head of Strategy, CIMB), who then selected us to move on to the ISP leg.

JurisTech Featured in The Star Newspaper

Recently, Star reporter Lim Wing Hooi visited our office and spent a whole day talking to us about our company. We were pleasantly surprised and impressed by the depth of his research and probing questions.

Other References

We also provide end-to-end management of the customer from loan origination to collection. For more information, you may refer to:

An auto-decisioning engine that orchestrates and synergises different sources of data to produce best results.

A highly flexible, efficient, and robust loan origination management software solution with a proven track record of success.

A multi-channel, digital banking and customer engagement platform that facilitates fast and secure approvals.

Artificial Intelligence (AI) powered credit scoring solution that can predict customer behaviour and provide reasoning behind recommendations.

End-to-end enterprise debt collection software system, allowing you to profile customers and employ different strategies that are most likely to work.

Handles the insurance and loan documentation workflow for all parties, plus connecting lawyers, valuers, insurers, and bankers together in a unified intranet.

Banking software solution that enables the efficient collaboration of credit management units of companies and collection agencies.

Financial evaluation system for business that stimulates, evaluates, and forecasts your clients’ financial health and their repayment ability.

An intelligent chatbot with natural language processing (NLP) specifically engineered for banking and finance.

Complete call centre solution for inbound and outbound contact centre comprising of ACD, IVR, and dialler.

Late-stage recovery using lawyers with the entire legal workflow built-in from ‘Letter of Demand’ to ‘Judgment.’

Lead management system that captures, tracks, and nurtures prospects and existing customers, to be converted into new business opportunities.

A revolutionary web-based loan management solution built specifically for small and medium-size lenders.

An all in one computer-telephony integration software with powerful diallers, inbound routing and information tracking.

End-to-end digital banking platform, offering a unique, holistic digital banking experience for customers and businesses.

An all-in-one solution that enables financial institutions to collect, track, and secure customer documents throughout a relationship.

The one-stop software solution for debt collection agencies — with web-based access that lets you login from anywhere, anytime!

High-impact and customised financial marketing solutions delivered by iMoney, JurisTech’s extended consumer arm.

Cloud-based collection software that manages and keeps track of all your invoices without ever missing a customer’s payment.