Digital Onboarding
Build an immersive customer experience
Simplify your customer journey with straight-through-processing capabilities.
Experience the Journey Yourself
  • Digital Customer Onboarding
    Impress your customers at every touchpoint
  • Auto-decisioning Engine
    Orchestrate and synergise different sources of data to produce the best results
  • Intelligent Chatbot
    Engineered to cater to financial-related questions and transactional requests
  • Financial Services Marketing
    High-impact and customised financial marketing solutions
    • Digital Lending
    Produce results at super-sonic speeds
    Drive economies and offer the best financing deals instantaneously.
    Approve Loans Faster
  • Loan Origination
    Automate and simplify your origination processes
  • Credit Administration
    Unify and manage the entire credit process
  • Auto-Decisioning Engine
    Orchestrate and synergise different sources of data to produce the best results
  • Financial Evaluation
    Simulate and evaluate your customers’ financial health
  • End-to-End Loan Management
    Effectively manage loan or financing products
  • Lead Management
    Capture, track, and nurture prospects and existing customers
    • Collection and Recovery
    Maximise recovery rates
    Personalise collection strategies for your customers.
    Collect Smarter Now
  • Enterprise Debt Collection
    Personalise collection strategies for different customer profiles
  • Auto-decisioning Engine
    Orchestrate and synergise different sources of data to produce the best results
  • Agency Management
    Connect collection agencies and financial institutions in one single platform
  • Legal Workflow Management
    Streamline and optimise the standard civil suit and foreclosure litigation processes
  • Computer-telephony Integration (CTI)
    Power diallers with inbound routing and information tracking
  • Debt Collection for Agencies
    One-stop software for debt collection agencies
  • Cloud-based Collection
    Manage and keep track of all your invoices without ever missing a customer’s payment
    • Artificial Intelligence
    Innovate and deliver global impact
    Gain insights to solve real world problems with easy deployment of AI models.
    Make Intelligent Decisions
  • Juris AICraft
    Transform financial workflows through smart AI agents
  • Juris Mindcraft
    Build powerful AI models to make intelligent business decisions
  • Juris DecisionCraft
    Orchestrate and synergise different sources of data to produce the best results
  • Juris Spectrum
    Create a unique, holistic digital banking experience for customers and businesses
    • Digital Banking
    Redefine banking convenience with smart solutions
    Experience effortless banking with intelligent solutions tailored to your needs.
    See What It Does
  • Digital Banking Platform
    Create a unique, holistic digital banking experience for customers and businesses
  • Financial Services Marketing
    High-impact and customised financial marketing solutions
  • Explore Our Solutions
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  • How Juris Spectrum Drives Omnichannel Customer Experience in Banking
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  • Digital Customer Onboarding
  • Auto-decisioning Engine
  • Intelligent Chatbot
  • Financial Services Marketing
  • Loan Origination
  • Credit Administration
  • Auto-decisioning Engine
  • Financial Evaluation
  • End-to-End Loan Management
  • Lead Management
  • Enterprise Debt Collection
  • Auto-decisioning Engine
  • Agency Management
  • Legal Workflow Management
  • Computer-telephony Integration (CTI)
  • Debt Collection for Agencies
  • Cloud-based Collection
  • Juris AICraft
  • Juris Mindcraft
  • Juris DecisionCraft
  • Juris Spectrum
  • Digital Banking Platform
  • Financial Services Marketing
  • Explore Our Solutions
  • About JurisTech
  • Awards and Accolades
  • Our Capabilities
  • Our Leaders
  • Insights
  • News
  • Webinars
  • Build Your Tech Career with JurisTech
  • Apply Here
  • Internship
  • Our Culture
    • Juris Astra 2023-11-03T10:16:07+00:00
    Request free demo

    What is Juris Astra?

    What is Juris Astra?

    Request free demo

    Juris Astra is a complete call centre solution for inbound and outbound call activities, which is equipped with telephony automatic call distributor (ACD), interactive voice response (IVR), and dialler.

    It also does optional customer relationship management (CRM), sales force and marketing management, and case management, to handle sales leads, marketing campaigns, complaints, service requests, and customer service issues.

    Stay on top of your customers’ expectations by providing them a personalised service with Juris Astra. Fully reliable and hassle-free!

    Why Juris Astra?

    Create a lasting first impression with customers

    Qualify calls and direct customers to the best agent with the appropriate skill sets with our intelligent call routing feature.

    Improves customer engagement and enhances customer’s experience to create a meaningful relationship.

    Increases efficiency and productivity of agents

    Agents’ will have a bird-eye view of the important and essential information of the caller to tailor and personalise their responses.

    Agents’ will be presented with a script, best-number-to-call, and softphone controls to optimise call time.

    Automate your call responses

    Integrate Interactive Voice Responses (IVR) features such as automated greetings, menu selections, self-service functions, callback requests, etc. to improve experience.

    Measure and monitor KPIs

    Monitor agents’ activities in real-time with an intuitive dashboard. Measure performance levels of agents and take corrective measures at the right time to avoid revenue leakage or reduce inefficiencies.

    Core Functionalities

    Automatic Call Distribution (ACD)

    • Automatic routing based on skillsets
    • Call treatment
    • Call-in-queue announcement
    • Advanced predictive expected wait time

    Telephony Gateway or Private Automatic Brach Exchange (PABX)

    • Automatic routing based on skillsets
    • Call treatment
    • Call-in-queue announcement
    • Advanced predictive expected wait time

    Quality Management System

    • Recording of live calls
    • Search and playback of recording
    • Direct interaction between supervisors and agents using whisper or barge-in

    Interactive Voice Response (IVR)

    • Automated greetings
    • Menu selection
    • Self-service functions
    • Account transfer
    • Call-back request

    Integration

    • Quick and easy set-up
    • Compatible to JurisTech’s solutions or your collection systems

    Create an impressive customer service journey today!

    Request Free Demo

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    Other References

    We also provide end-to-end management of the customer from loan origination to collection. For more information, you may refer to:

    Auto decisioning software

    An auto-decisioning engine that orchestrates and synergises different sources of data to produce best results.

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    A highly flexible, efficient, and robust loan origination management software solution with a proven track record of success.

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    A multi-channel, digital banking and customer engagement platform that facilitates fast and secure approvals.

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    Artificial Intelligence (AI) powered credit scoring solution that can predict customer behaviour and provide reasoning behind recommendations.

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    juris collect, enterprise collection software

    End-to-end enterprise debt collection software system, allowing you to profile customers and employ different strategies that are most likely to work.

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    Handles the insurance and loan documentation workflow for all parties, plus connecting lawyers, valuers, insurers, and bankers together in a unified intranet.

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    juris agency

    Banking software solution that enables the efficient collaboration of credit management units of companies and collection agencies.

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    Financial evaluation system for business that stimulates, evaluates, and forecasts your clients’ financial health and their repayment ability.

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    An intelligent chatbot with natural language processing (NLP) specifically engineered for banking and finance.

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    Complete call centre solution for inbound and outbound contact centre comprising of ACD, IVR, and dialler.

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    Late-stage recovery using lawyers with the entire legal workflow built-in from ‘Letter of Demand’ to ‘Judgment.’

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    Lead management system that captures, tracks, and nurtures prospects and existing customers, to be converted into new business opportunities.

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    A revolutionary web-based loan management solution built specifically for small and medium-size lenders.

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    juris predator, predictive dialler, call centre solution, auto dialler

    An all in one computer-telephony integration software with powerful diallers, inbound routing and information tracking.

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    End-to-end digital banking platform, offering a unique, holistic digital banking experience for customers and businesses.

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    Juris V-Box

    An all-in-one solution that enables financial institutions to collect, track, and secure customer documents throughout a relationship.

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    The one-stop software solution for debt collection agencies — with web-based access that lets you login from anywhere, anytime!

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    High-impact and customised financial marketing solutions delivered by iMoney, JurisTech’s extended consumer arm.

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    Cloud-based collection software that manages and keeps track of all your invoices without ever missing a customer’s payment.

    View More