Fintech 2021: Striving for a sustainable futureBy Nuralia Mazlan| 2021-04-28T10:33:21+00:00 16th April, 2021|The pandemic brings major disruption across all industries; what should Fintech industry strive to do now in enhancing customer retention in 2021
Outbound call centres solution: How to maximise your calls to drive revenuesBy Laura Tsen| 2021-04-16T17:53:19+00:00 13th April, 2021|COVID-19 has impacted many outbound call centres. Due to lockdowns and travel restrictions, businesses steered towards outbound calls to drive more sales and revenue.
Why marketing is so significant in the financial industryBy Abdullah Al Hindi| 2021-04-13T11:29:20+00:00 9th April, 2021|Marketing has shifted the dynamics in the financial industry. Learn more about iMoney's marketing practices and their big impact on the financial industry.
3 New Trends for Business Debt Collection in 2021By Nuralia Mazlan| 2021-07-30T14:16:37+00:00 23rd March, 2021|3 new trends for business debt collection in 2021: a look at financial recovery trends and what multiple industries have done to push ahead during COVID-19.
The ultimate cloud-based solution to collect unpaid invoicesBy Laura Tsen| 2021-07-30T14:15:28+00:00 17th March, 2021|SMEs are suffering from unpaid invoices, cash flow problems, and if this issue is not solved, it would remain a barrier to many businesses succeeding.
Customer retention is the primary driver for lower cost and higher profitability for Malaysian BanksBy Mike Tuama| 2021-05-12T14:14:52+00:00 25th February, 2021|Customer retention is the outcome of a strong and healthy relationship between banks and customers. One of the key defining aspects of any relationship is longevity.
5 winning elements of a digital banking strategyBy Laura Tsen| 2021-05-12T14:18:18+00:00 23rd February, 2021|A well-executed digital banking strategy will raise financial awareness and literacy, boosting sustainable economic growth to various sectors and segments in Malaysia.
Self-deception: Getting out of the box with CEO See Wai HunBy Wai Hun See and Abdullah Al Hindi| 2021-02-23T09:28:09+00:00 11th February, 2021|The role we carry as leaders can at times be clouded with our own self-deception. See Wai Hun explains ways we can control our actions to avoid self-deception and hold accountability for our own actions.
Fintech 2021: the year of customer journeyBy Nuralia Mazlan| 2021-03-23T17:47:57+00:00 18th January, 2021|Surviving 2020 was no small feat, as it proved to be a disruptive year—with many industries coming to a halt. What changed the fintech industry in 2021?