Customer retention is the primary driver for lower cost and higher profitability for Malaysian BanksCustomer retention is the outcome of a strong and healthy relationship between banks and customers. One of the key defining aspects of any relationship is longevity.
5 winning elements of a digital banking strategyA well-executed digital banking strategy will raise financial awareness and literacy, boosting sustainable economic growth to various sectors and segments in Malaysia.
Fintech 2021: the year of customer journeySurviving 2020 was no small feat, as it proved to be a disruptive year—with many industries coming to a halt. What changed the fintech industry in 2021?