Customer retention is the primary driver for lower cost and higher profitability for Malaysian Banks Customer retention is the outcome of a strong and healthy relationship between banks and customers. One of the key defining aspects of any relationship is longevity. By Mike Tuama| 2021-05-12T14:14:52+00:00 25th February, 2021|Insights| Read More
5 winning elements of a digital banking strategy A well-executed digital banking strategy will raise financial awareness and literacy, boosting sustainable economic growth to various sectors and segments in Malaysia. By Laura Tsen| 2021-05-12T14:18:18+00:00 23rd February, 2021|Insights| Read More
Self-deception: Getting out of the box with CEO See Wai Hun The role we carry as leaders can at times be clouded with our own self-deception. See Wai Hun explains ways we can control our actions to avoid self-deception and hold accountability for our own actions. By Wai Hun See and Abdullah Al Hindi| 2021-02-23T09:28:09+00:00 11th February, 2021|Insights| Read More