It’s not an easy feat to become a business analyst. [...]
The pandemic brings major disruption across all industries; what should Fintech industry strive to do now in enhancing customer retention in 2021
COVID-19 has impacted many outbound call centres. Due to lockdowns and travel restrictions, businesses steered towards outbound calls to drive more sales and revenue.
Marketing has shifted the dynamics in the financial industry. Learn more about iMoney's marketing practices and their big impact on the financial industry.
3 new trends for business debt collection in 2021: a look at financial recovery trends and what multiple industries have done to push ahead during COVID-19.
SMEs are suffering from unpaid invoices, cash flow problems, and if this issue is not solved, it would remain a barrier to many businesses succeeding.
Customer retention is the primary driver for lower cost and higher profitability for Malaysian Banks
Customer retention is the outcome of a strong and healthy relationship between banks and customers. One of the key defining aspects of any relationship is longevity.
A well-executed digital banking strategy will raise financial awareness and literacy, boosting sustainable economic growth to various sectors and segments in Malaysia.
The role we carry as leaders can at times be clouded with our own self-deception. See Wai Hun explains ways we can control our actions to avoid self-deception and hold accountability for our own actions.
Surviving 2020 was no small feat, as it proved to be a disruptive year—with many industries coming to a halt. What changed the fintech industry in 2021?