How to Achieve Customer Centricity in Banking? Banks and financial institutions (FIs) nowadays aim to provide seamless, hyper-personalised experiences across various touchpoints, ensuring that every interaction enhances the overall relationship between bank and client. Discover how banks and FIs can effectively achieve customer centricity in the banking industry. By JurisTech| 2024-09-11T11:35:48+00:00 23rd April, 2024|Insights| Read More
The Future of Debt Collection Explore the biggest trends that will make an impact in the debt collection industry and how you can take advantage of them moving forward. By Sabrina Looi| 2022-02-24T14:52:02+00:00 21st February, 2022|Insights| Read More
Customer retention is the primary driver for lower cost and higher profitability for Malaysian Banks Customer retention is the outcome of a strong and healthy relationship between banks and customers. One of the key defining aspects of any relationship is longevity. By Mike Tuama| 2021-05-12T14:14:52+00:00 25th February, 2021|Insights| Read More