The Covid-19 pandemic has caused an increase in demand for contactless payment, accelerating the shift from cash to digital options, especially mobile banking. Here are 4 major mobile banking trends to look out for this year and in the years to come.
Customer retention is the primary driver for lower cost and higher profitability for Malaysian Banks
Customer retention is the outcome of a strong and healthy relationship between banks and customers. One of the key defining aspects of any relationship is longevity.