Customer retention is the primary driver for lower cost and higher profitability for Malaysian Banks Customer retention is the outcome of a strong and healthy relationship between banks and customers. One of the key defining aspects of any relationship is longevity. By Mike Tuama| 2021-05-12T14:14:52+00:00 25th February, 2021|Insights| Read More
Decoding Customer Acquisition in the Digital World for Malaysian Banks Customer acquisition in the digital world is getting complicated. Winning customers seems to be about access and convenience. Banks who digitised in the right time solved the acquisition problem. Let's find out how they did it! By Mike Tuama| 2024-01-24T11:00:09+00:00 20th October, 2020|Insights| Read More