Delivering a seamless omnichannel customer experience in banking takes more than adding digital channels. It requires connected journeys, simpler processes, and intelligence at every touchpoint. Our end-to-end digital banking platform, Juris Spectrum brings these together seamlessly, helping banks build loyalty, scale efficiently, and keep pace with evolving customer expectations.
Banks often overlook where transformation should begin. In this article, we lay out five strategic reasons digital onboarding should come first, from reducing drop-offs to enabling personalisation, compliance, and faster ROI across retail, SME, and corporate banking.
This definitive guide explores how banks can master the digital banking customer experience — covering everything from evolving expectations and trust imperatives to omnichannel excellence and the strategic role of AI in shaping every interaction.
Banking has entered the experience economy, and AI is at the core of it. Find out how banks are meeting modern customer demands with intelligent digital platforms that deliver smarter onboarding, proactive servicing, and real-time personalisation — all without adding complexity.
Digital banks in Southeast Asia are setting new standards in speed, personalisation, and operational efficiency—leaving traditional banks struggling to keep up. This quick 5–10 minute read explores the strategies digital banks use to thrive, the common challenges traditional banks face, and how they can bridge the digital divide through innovation, AI, and customer-centric transformation.
Unlock the power of data orchestration and take your decision-making process to the next level! Learn how to achieve better results and make informed decisions with our latest article on data orchestration.
An exceptional customer experience can be crucial in determining customer loyalty and business revenue in the long run. Read the full article to understand the importance of having a personalised digital banking customer journey and how you can elevate the experience for your customers.
The Fintech industry is an ever-growing area of opportunities, but with the expanding market and complex terminology, navigating through Fintech as a learner can be challenging. This article is for those that want to understand and take their first few steps into Fintech and learn what exactly it is and the technology that powers it!
What was once a science-fiction dream is now a part of our everyday lives. Artificial intelligence (AI) is evolving at an unprecedented pace and will lay the groundwork for more technological innovations and business opportunities. Here are three AI trends to lookout for in 2023.
95% of banks in the APAC region are still running on second or third-generation banking technology, which severely limits their ability to innovate and at the same time, bears an increasing cost. Read on to find out the benefits that come with upgrading your legacy banking software.