On 3rd June 2025, JurisTech’s CEO See Wai Hun joined an exclusive Gartner Agentic AI briefing titled “Grab the Competitive Advantage with Agentic AI and Why SaaS Buyers Choose Small Providers.” The virtual session convened leading Gartner analysts and select industry leaders to examine the growing role of Agentic AI in enterprise software — and why smaller, agile providers are gaining ground with SaaS buyers.

The event opened with Gartner’s Distinguished VP Analyst Arup Roy, who outlined the evolution of Agentic AI: intelligent, autonomous agents orchestrating complex workflows across interoperable software ecosystems. Citing a background verification case, Arup highlighted 70% cost savings, 10× faster processing, and a 90% improvement in onboarding efficiency — showcasing how Agentic AI enhances speed, accuracy, and decision quality by working across, not replacing, existing systems.

JurisTech’s CEO See Wai Hun speaks during the panel discussion, joined by fellow panellist Cassandra Goh, CEO of Silverlake Axis Group, and moderator Adam Garrett, Gartner’s Regional Vice President.

The panel discussion, moderated by Gartner’s Regional VP Adam Garrett, featured Wai Hun and Silverlake Group CEO Cassandra Goh. Wai Hun first took to the stage and shared how JurisTech applies Agentic AI to streamline key lending bottlenecks — including document intake, fraud detection, and behavioural analysis. She emphasised that JurisTech’s differentiation lies not just in technology, but in what she calls the “3 Ps” — practices, processes, and people — enabling faster time-to-value without compromising compliance or scalability.

Wai Hun also stressed the importance of orchestrating Agentic AI within a broader ecosystem. For financial institutions, this means integrating predictive AI, rule-based decisioning, and GenAI into robust, auditable workflows. JurisTech’s AI-driven frameworks support automation of complex decisions while upholding regulatory integrity.

“You can hire the best people, but even brilliant individuals achieve more when they stand on the shoulders of giants and build on proven foundations. At JurisTech, we act as those shoulders — offering not just tech, but practices, processes, and people who’ve been solving these problems for decades.”

— See Wai Hun,
CEO of JurisTech

Adding to the discussion, Cassandra spoke on building domain-specific language models and reengineering internal systems — noting that while front-end AI garners attention, the true value lies in aligning data, architecture, and institutional knowledge to drive sustained ROI.

In the final segment of the Gartner Agentic AI briefing, Gartner’s Senior Director Analyst David Kung discussed shifting SaaS buyer preferences. He observed a move away from generic solutions toward domain-relevant, responsive partners. For JurisTech, this affirms a long-standing strategy: co-designing with clients, delivering with domain depth, and building lasting partnerships.

Wai Hun addresses an audience question during the Q&A session.

The session concluded with a forward-looking Q&A, bringing all speakers together for a final exchange of perspectives. Responding to a question on whether Agentic AI could replace enterprise systems, Wai Hun offered a pragmatic take — emphasising that true transformation requires more than just advanced technology. She advocated for context-aware deployment, where AI agents are used not as hype-driven replacements, but as tools for scalable, meaningful change built on strong foundations. Cassandra shared a similar caution, noting that while Agentic AI holds immense promise, it cannot substitute decades of institutional process maturity overnight.

Wai Hun’s participation at the Gartner Agentic AI briefing underscores JurisTech’s growing presence in global AI conversations — and its commitment to practical, enterprise-ready innovation. 

For today’s decision-makers, the winning move isn’t in merely chasing trends, but in working with a partner who understands your challenges and helps you solve them.

You may revisit the full Gartner virtual briefing on-demand. The session is free to access with registration.

About JurisTech

JurisTech is a global leading company, specialising in enterprise-class lending and recovery software solutions for banks, financial institutions, telecommunications, and automobile companies worldwide. JurisTech has been mentioned as a Representative Provider for Lending Ecosystems, as a Representative Vendor for Commercial Loan Origination Solutions, and as a Sample Vendor for Commercial Banking Onboarding across Gartner reports in 2024.

We power economies by reimagining financial services with cutting-edge software solutions, leveraging composable architecture and generative AI. Our offerings include artificial intelligence (AI), auto-decisioning, digital customer onboarding, loan origination, credit scoring, loan documentation, litigation, and debt collection.

Our solutions have enabled businesses across a broad array of industries to undergo digital transformation, providing enhanced customer experiences and, most importantly, achieving their business goals.