JurisTech Integrates CRC with Aspect PDS for Telekom Malaysia Telekom Malaysia required their outbound call centre running Aspect Predictive Dialing System (PDS) to be integrated with their Customer Retention & Collection System (CRC). The CRC system was developed by JurisTech to track delinquent customers and to carry out customer retention and anti-attrition initiatives. On April 27th, 2009, Juris rolled out for the integration between the Aspect Predictive Dialing System (PDS) and the Juris. This allows CRC to produce call campaigns with list of targeted customers extracted from CRC database to be passed to PDS for calling on daily basis. CRC will also produce a Not-To-Call list for PDS on hourly basis to update PDS call campaigns and exclude those accounts from being called based on latest accounts statuses. Telekom Malaysia is Malaysia’s largest telecommunications company. By JurisTech| 2022-03-21T12:25:06+00:00 26th May, 2009|News| About the Author: JurisTech The team at JurisTech's Marketing & Communications, a group of digital marketing strategists and content creators, delivers invaluable insights and expertise drawn from fintech experts across the entire JurisTech team. For media queries, get in touch at mac@juristech.net. Related Posts JurisTech mentioned as a Sample Vendor in the 2024 Gartner® 4 Key Technology Strategies to Onboard Commercial Banking Customers report 10th July, 2024 Monash University Malaysia Students Embark on an Enriching Journey with JurisTech 27th June, 2024 Pac Lease Berhad Goes Live with JurisTech’s Digital Financial System 5th June, 2024