JurisTech Integrates CRC with Aspect PDS for Telekom Malaysia Telekom Malaysia required their outbound call centre running Aspect Predictive Dialing System (PDS) to be integrated with their Customer Retention & Collection System (CRC). The CRC system was developed by JurisTech to track delinquent customers and to carry out customer retention and anti-attrition initiatives. On April 27th, 2009, Juris rolled out for the integration between the Aspect Predictive Dialing System (PDS) and the Juris. This allows CRC to produce call campaigns with list of targeted customers extracted from CRC database to be passed to PDS for calling on daily basis. CRC will also produce a Not-To-Call list for PDS on hourly basis to update PDS call campaigns and exclude those accounts from being called based on latest accounts statuses. Telekom Malaysia is Malaysia’s largest telecommunications company. By JurisTech| 2022-03-21T12:25:06+00:00 26th May, 2009|News| About the Author: JurisTech The Marketing & Communications team at JurisTech comprises skilled digital marketing strategists and content creators who deliver invaluable insights drawn from our experts in lending and recovery software solutions. For media queries, please contact us at mac@juristech.net. Related Posts Leading Investment Holding Company Goes Live With JurisTech’s Advanced Loan Origination and Management Systems 4th December, 2024 AI Meets Excellence at the JurisTech Hackathon 2024 21st November, 2024 JurisTech’s COO, Naaman Lee, Champions Entrepreneurial Growth at SCALE Sarawak Graduation Week 20th November, 2024