An infographic that describes disruptive technology trends driving the future of banks and financial services in 2020. The rising need and urgency for banks and financial institutions to stay abreast of the latest tech trends in the industry to further save costs, enhance agility and improve overall performances to ride the wave of the 4.0 Industrial Revolution.

List of References:

1. PWC Whitepaper: Financial Services Technology 2020 and Beyond: Embracing disruption
2. Gartner: 2019 CEO Survey: Financial Services CIOs must help CEOs deepen digital competencies to rebuild customer trust and thwart digital giants
3. Gartner: Predicts 2019: AI and the future of work
4. AI Innovation Playbook – AI and Fraud Edition. (n.d.). Retrieved from https://www.pymnts.com/study/ai-gap-study-june-2019/
5. Autonomous Banking. (n.d.). Retrieved from https://www.edgeverve.com/finacle/trends-2017/strategic-trends/autonomous-banking/
6. Chatbots, a Game Changer for Banking & Healthcare, Saving $8 Billion Annually by 2022. (n.d.). Retrieved from https://www.juniperresearch.com/press/press-releases/chatbots-a-game-changer-for-banking-healthcare
7. Cognitive cost takeout: The emerging role of AI in banking. (2019, July 8). Retrieved from https://www.ibm.com/blogs/services/2019/07/08/cognitive-cost-takeout-the-emerging-role-of-ai-in-banking/
8. Digalaki, E. (2019, December 17). The impact of artificial intelligence in the banking sector & how AI is being used in 2020. Retrieved from https://www.businessinsider.com/ai-in-banking-report?IR=T
9. Forrester predictions: the future of payments is autonomous and effortless. (n.d.). Retrieved from https://www.marketingmag.com.au/news-c/news-forrester-future-payments/
10. Gartner Top 10 Strategic Technology Trends for 2020. (n.d.). Retrieved from https://www.gartner.com/smarterwithgartner/gartner-top-10-strategic-technology-trends-for-2020/
11. International Finance Corporation: Leveraging Big Data for Lending in China
12. Marr, B. (2019, November 8). The 7 Biggest Technology Trends To Disrupt Banking & Financial Services In 2020. Retrieved from https://www.forbes.com/sites/bernardmarr/2019/11/08/the-7-biggest-technology-trends-to-disrupt-banking–financial-services-in-2020/#2aa83ef52c42