Customer retention is the primary driver for lower cost and higher profitability for Malaysian BanksCustomer retention is the outcome of a strong and healthy relationship between banks and customers. One of the key defining aspects of any relationship is longevity.By Mike Tuama|2021-05-12T14:14:52+08:0025th February, 2021|Insights| Read More
Decoding Customer Acquisition in the Digital World for Malaysian BanksCustomer acquisition in the digital world is getting complicated. Winning customers seems to be about access and convenience. Banks who digitised in the right time solved the acquisition problem. Let's find out how they did it!By Mike Tuama|2024-01-24T11:00:09+08:0020th October, 2020|Insights| Read More