We are delighted to announce that JurisTech has been mentioned in the 2024 Gartner 4 Key Technology Strategies to Onboard Commercial Banking Customers report.

JurisTech has been mentioned as an Exemplar Vendor under the raft Next-Generation Customer Journeys Strategy and as a Sample Vendor under the Adopt Flexible Workflow Management Tools Strategy in the Gartner, a global leader in research and advisory, report.

“Commercial bank customers demand a seamless customer experience and may abandon the onboarding journey if it’s not efficient. Bank CIOs can use these strategies to build an onboarding process that improves customer experience, reduces costs, mitigates risks and boosts revenue opportunities.”

We believe, JurisTech has distinguished itself in providing a complete digital loan onboarding process to meet the diverse needs of commercial FIs, creating both an intuitive and personalised experience.

Gartner recommends to “embrace a comprehensive approach to digitalize the customer journey, eliminating paper-based processes and reducing friction wherever possible.” They also recommend “Investing in technologies that offer both online and in-person support seamlessly, ensuring a flexible and smooth experience that meets customers at the point of need.”

Despite technology advancements, some banks still rely on paper-based or simplistic digital forms. A comprehensive experience strategy encompassing customer (CX), employee (EX), multi (MX), and user experience (UX) can revolutionise onboarding.

JurisTech’s commercial onboarding platform allows the support for online documentation through different devices. It also allows customers to connect to external data sources like accountancy software and personal and business accounts to retrieve business transactions. By integrating web APIs into JurisTech’s onboarding platform, it enables a multi-channel support system for customer applications, providing them 24/7 customer care services with a seamless and easy application process.

Gartner also recommends adopting flexible workflow management tools. They emphasise the need for FIs to “Introduce a low-code/no-code workflow management platform that empowers bank operational staff to customize onboarding flows, update data points and modify business rules independently of IT release cycles.”

With numerous global regulatory bodies, workflows change frequently. Traditional IT life cycles implementing these changes are inefficient and costly. A configurable workflow management solution allows banks to adapt quickly and maintain compliance.

JurisTech’s commercial onboarding platform provides low-code/no-code workflow management solutions. This enables FIs to make changes such as creating new products, building templates, customising approval stages, and managing data points, labels, and information requests without extensive coding.

For us, being recognised in the Gartner report underscores JurisTech’s market leadership and commitment to innovative solutions for commercial banking.

“We are pleased to be recognised in the Gartner report. We believe, this recognition affirms our dedication to delivering integrated solutions that enhance customer experience and operational excellence. Through our ability to digitise and automate commercial loan onboarding and loan origination processes, it sets new levels of innovation and standards to champion solutions across the fintech industry.” – See Wai Hun, CEO of JurisTech

For us, JurisTech’s inclusion in the Gartner report confirms our role in transforming commercial banking through advanced technology. We are excited to help more FIs streamline their loan onboarding and origination processes, reduce costs, and improve customer satisfaction.

To learn more on how JurisTech can be your solution provider for seamless customer onboarding and origination experience, visit our digital customer onboarding page and digital loan origination page.

Gartner subscribers can access the full report on Gartner Website. 

Gartner,  4 Key Technology Strategies to Onboard Commercial Banking Customers, 3 May 2024, Agustin Rubini, Derek Frost.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About JurisTech

JurisTech is a leading fintech company, specialising in enterprise-class software solutions for banks, financial institutions, telecommunications, and automobile companies globally.

We power economies by reimagining financial services with cutting-edge software solutions, leveraging composable architecture and generative AI. Our offerings include artificial intelligence (AI), auto-decisioning, digital customer onboarding, loan origination, credit scoring, loan documentation, litigation, and debt collection.

Our solutions have enabled businesses across a broad array of industries to undergo digital transformation, providing enhanced customer experiences and, most importantly, achieving their business goals.