Bank Kerjasama Rakyat Malaysia Berhad (BKRM) is one of the fastest-growing Islamic banks in Malaysia with more than MYR41 billion in assets according to the Bank’s 2008 Financial Report. As the largest co-operative bank in Malaysia, BKRM provides complete Islamic Banking facilities for the co-operative movement in addition to being a stable financial institution capable of providing a full range of banking and financial services not only to its co-operative members but also for the general public. As a financial institution, its primary aim is to raise the economic well-being of its members by providing financing facilities at reasonable rates for agriculture, production, marketing, industrial, fishery, transportation, housing, business, and other beneficial activities.

To tighten and consolidate its collection and recovery processes, BKRM engaged JurisTech in 2006 to deploy Juris Collect with the objective of having a robust, flexible and end-to-end collection capability. In hindsight, this engagement proves to be a strategic preemptive move in preparing for the September 2007 financial meltdown which invariably caused an increase in the non-performing loans (NPLs).

Juris Collect was deployed and rolled out in early 2008 and successfully integrated all parties, including internal collectors, Credit Management Department, Core Banking System, external collectors and law firms into one seamless collection process.

Thanks to Juris Collect, a review done in 2009 had shown that during the first nine months of 2009 (January to September 2009), the rate of NPLs was brought down to 1.2 per cent from 1.9 per cent previously, reflected by the Bank’s prudent lending policies, strong credit management and a proactive credit recovery process.