What is Juris Predator?

Juris Predator is an all-in-one computer-telephony integration (CTI) software equipped with powerful diallers, inbound call routing and comprehensive information tracking. It is able to turn your computer into a telephone call management system centralising control over all call-related tasks with powerful and intelligent outbound dialling modes options – preview, progressive and predictive dialling.

It’s time to revolutionise how you approach sales outreach, cold calling, collection calls, and a number of other day-to-day operations. Turn your calls into revenues with us!

1. Powerful and intelligent dialler to maintain the highest efficiency: Juris Predator comes with very powerful diallers with 3 modes – preview, progressive, and predictive. Easily configure and switch between the modes with little to no effort. Pick a mode that suits your business.

2. Intelligent Call-Back: During peak times, the long waiting time can be frustrating for customers. With Juris Predators’ Intelligent Call-Back feature, it allows customers to receive assistance without holding them for long periods of time.

• They will be prompted to record a message with their name and reason for their call.
• Then, they will be given the option of having an agent call them back where they can choose either an immediate call back based on their current position in the queue or schedule a time for the call-back.
• Then, customers are free to hang up.
• At the promised call-back time, Juris Predator’s Intelligent Call-Back feature will then initiate the call back by playing the recorded message to the right agent for assistance.

Saving the customer’s time ultimately leads to higher customer satisfaction and retention.

3. Basic Interactive Voice Response (IVR) to offload repetitive tasks: Juris Predator’s IVR is an automated machine that frees up your valuable agents’ resources to handle more complex human interactions, leaving repetitive tasks to a machine that is able to handle these tasks accurately and consistently. It will also improve your company’s image by impressing customers with your company’s professionalism.

• Automated announcement of customised greeting to the callers
• Announcement of menu selections for the callers to choose from
• Self-service functions configured for account balance / status checking
• Broadcast pre-recorded messages
• Call-back request

4. Automatic Call Distribution (ACD) to improve customer engagement: Automatic routing and distribution of calls to the best resource or the right agents with the appropriate skill sets enhances customer’s overall calling experience. This allows faster service and more efficient use of your enterprise resources. ACD performs call treatment, call-in-queue announcement for the callers, and even advanced Predictive Expected Wait Time algorithm for calls-in-queue treatment.

5. Monitoring and reporting tailored to your needs: Juris Predator is bundled with useful and essential reports that help supervisors, team leaders, and managers keep track of call centre daily activities as well as monitor overall health of the operation with full transparency.

6. Quality Management System (QMS) Dialler to deliver excellent service: Monitors and records live calls, agent grading/scoring from the calls, search and playback of the recording, as well as direct interaction between supervisors and agents on call allowing supervisors to eavesdrop or barge-in to agent’s conversations. This can be used to do performance management, forecasting, scheduling, and training management.

7. Telephony Gateway or Private Automatic Branch Exchange (PABX) to provide flexibility and simplify processes: Juris Predator is equipped with PABX infrastructure that supports caller privilege, Class of Service (CoS) to dial out, hardphones, softphones, VoIP, and SIP.

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