Chatbot engineered for banking and finance

What is Juris Anny?

Juris Anny is an intelligent chatbot with natural language processing (NLP) specifically engineered to cater to financial service-related questions and transactional requests.

With many years of experience in the financial industry combined with cutting-edge NLP technology, we now have a ‘financial expert’ bot that specialises in handling customer onboarding and transactions in the financial industry.

Why Juris Anny?

Enhances customer experience and satisfaction

You can increase customer satisfaction and retention by proactively engaging them in conversations that will help them with any problems they may be having.

Chatbots can enhance experience by responding within seconds of enquiries.

Personalised product and service offerings

Powerful chat analytics that analyses the users’ sentiments, trends, and other relevant data based on interactions to recommend the best products and services to customers.

Elevates agents’ role to attend to higher-value inquiries

Increases productivity by moving humans away from repetitive work and automating manuals task so that employees can focus on more critical and complex operations.

Significantly reduces operating expenses such as labour cost, volume of calls, duration of calls, and more!

Strong integration capabilities

Amplifies customer experiences through live chat platforms, messaging apps, and social media.

You can integrate Juris Anny into existing solutions or have it as a stand-alone bot that answers queries about your products or services.

Core Functionalities

Natural Language Processing (NLP)

Understands English, Bahasa Melayu (BM), and a mix of both
Understands short forms of words
Understands context, entities, and keywords used by the user

Machine Learning (ML)

Continuous learning
Identifies wrongly tagged data and categorises them
Grows word library with minimal human intervention

Chat Analytics

Analyses the users’ sentiments and trends based on the chat history
Provides analytical solutions for improvements in user experience

Integration Channels

Supports live chat platforms
Supports social media platforms

Web API

Supports XML and JSON formats
Supports RESTful and SOAP protocols

Juris Anny Coupled With Juris Access to Enhance Customer Onboarding

Juris Anny seamlessly integrates with our revolutionary digital customer onboarding platform, Juris Access.

At JurisTech, we want to build holistic digital ecosystems. By coupling Juris Anny with Juris Access, you can now create an engaging end-to-end onboarding journey, from application, screening, verification to approvals.