Juris Technologies has been building sophisticated enterprise class software for the biggest banks and largest enterprises in Malaysia for over 20 years. Our software has won international awards and we are expanding overseas.
If you’re interested in joining us to bring our solutions to the next level, send us your application today at email@example.com.
Head of Technical Support
Juris software solutions are deployed in large enterprises and multinational banks and these require high-quality support and maintenance. To support our client, Juris established its Proactive Customer Service (PCS) team in 2013 with the objective of delivering proactive high-quality support services to our clients. This team has a special mandate to ensure the smooth operations of Juris software solutions deployment and take all necessary actions that the software is in good operational order.
We are now looking for capable and suitable individual who can lead this team of highly trained engineers and analysts. This role requires hands-on handling of clients, tracking of resolution rate, and provide guidance to the team on managing resolutions faster, yet accurately. As Juris is a fast-paced challenging environment, this role calls for a person with maturity and grit, yet able to be creative and smart.
Manage the agreed service level agreements (SLAs) by ensuring commitment from the team in updating the clients to provide timely and satisfactory support services which include pro-active technical advice and guidance.
Plan and manage the delivery of efficient and reliable support and maintenance services of IT solutions by closely ensuring that all issues and handled and resolved.
Devise and execute plans for maximum system uptime and optimal system respond time with minimal business disruptions for all the supported Juris deployment.
Ensure seamless customer experience that drives revenue and engagement by analysing data in ticketing system. Review and provide suggestions for improvement to the Management Team on a weekly basis.
Lead and provide direction and growth for a team of 20 people.
To become the customer focal point of contact for critical issues at all times.
Drive changes for the improvement of operational and organizational productivity of the team that contributes to the company’s strategy and roadmap.
Manage support and maintenance activities to ensure availability and continuity of business services, through proactive and stringent monitoring of incident and problem management, and suggest escalation plans to management.
Monitor problem resolution process and activities to manage the expectations and confidence of customer through the delivery of proactive and timely services.
Possess an intimate Juris products knowledge and Juris client’s processes and workflow, and able to map product’s capabilities to said processes.
Develop and ensure proper execution of client retention strategies, build opportunity plans, and manage execution of complex engagements.
Work effectively across multiple teams or Juris units to ensure that client objectives are met, service is delivered, and the customer’s experience is maximised.
Manage and monitor change request activities and liaise with customers, internal support teams, and other delivery teams to deliver and track these change requests.
Work with Finance Unit to monitor all maintenance and project invoicing, and their payments. Ensure proper tracking of invoicing and responsibility for debt collection of work delivered.
Candidates with a Bachelor’s Degree in Computer Science / Information Technology are preferred.
At least 5 years of working experience in software support or managing software development projects or related field.
Strong leadership experience of at least 3 years, in managing a diverse team.
Scrum Master or any Agile training certificates will be considered favourably.
Excellent communication and writing skills in English.
Possess mastery of interpersonal skills and ability to manage both customer’s and project team’s expectations.
As JurisTech grows into a global player in the enterprise financial technology sector, we’re also growing our marketing team. We’re looking for people with a flair for tech, and a passion for the arts. The skills you learn at this job can be applied in any industry, any position. We are hoping for a long-term team member, who will help us transform JurisTech from a regional to a global brand.
We want to be the thought-leaders in our field and position our brand as the most sought-after tech solutions provider in finance and beyond!
Although this is not a management position, the person holding this position is going to be groomed for a management position in the marketing department, depending on their level of expertise. Therefore, managing junior and inexperienced team mates and guiding them towards achieving the business unit’s and company’s goals are a crucial part of the job descriptions.
The individual holding this position is expected to create content and supervise content creation for JurisTech, and occasionally our clients.
This individual is expected to act as a creative supervisor for both internal and external communication and expected to have intermediate level knowledge of different types of content across digital and offline media. Creative vision and leadership are regular parts of the job.
This person is expected to write well and be concise in their communication. Excellent English communication, both written and verbal is a non-negotiable requirement.
Bachelor’s Degree in Communication, Media Studies, English Language and Literature, Marketing or Journalism.
At least 1-year experience working in media, newspaper, advertising or radio working in a similar creative position (this condition may be relaxed for highly capable candidates).
Experience writing for local and international publications in English.
Experience in creating content for local and international media houses.
Experience in small managerial roles handling one or two newbies is preferred, however fresh graduates will also be considered.
Basic knowledge of Google Analytics and email-marketing tools is desired.
People with photo and video editing capabilities will be given preference.
We are hiring project managers for our awesome project teams across multiple client sites. Juris project managers are one of the key person that steer Juris projects towards resounding success! They look into the work activities to control/meet the project timeline and objectives. On a day-to-day basis, our PM also tracks the burn down rate of the sprint execution. And Yes! Juris practices Agile methodology and we are loving it!
Not only monitoring the work progress, Juris PM also drives the motivation and well-being of project team members to ensure everyone is aligned and on the same track.
Juris PM fundamentally must be able to communicate well verbally and in writing. He or she is meticulous and smart and has a capability to understand how software works. Proactiveness and ability to build relationship with all stakeholders should already be a second nature.
Juris PM plans well and ahead from overall objectives & timeline, resource planning, weekly and daily activities of the project workforce etc. He or she needs to ensure these plans are executed accurately and timely manner. Juris PM shall be prompt and quick to response to change, as any changes in plans needs to be mitigated, re-baseline & communicated upfront to all stakeholders.
Has combination of skills including an ability to ask penetrating questions, detect unstated assumptions and resolve conflicts. Able to spot for gaps in expectations between the client and the project team and addressing these gaps, maintaining professionalism and good technique when discussing expectations gaps with the clients. When gaps exist, he or she needs to manage scope and expectation effectively to both clients and Juris.
Juris PM is responsible for making wise decisions in the project. He or she should be spot-on to identify project risks and issues and make sure they mitigate risk and minimize uncertainty. Every decision our Juris PM makes must directly benefit the project; creating win-win results for both the clients and Juris and all stakeholders.
To absorb and learn Agile methodologies and monitor, clear or escalate based on the Agile methods e.g. to be the scrum master during the daily kanban stand-up, effectively clear roadblocks, identify resource gaps in terms of cards ownership and progression (who is overloaded and who is under achieving) and come out with mitigation plans if progression are not as per expectation.
Candidate must possess at least a Bachelor’s Degree, Professional Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology, Science & Technology or equivalent with at least a Second Class Upper or CGPA above 3.3.
At least 3 years of working experience in the related field is preferred for this position.
Required language(s): English (Excellent communicating and writing skills).
Possesses mastery interpersonal skills and ability to manage both client’s and project team expectation.
Has managed project team with at least 6 personnel.
Preferably with experience in delivering large scale software projects in the banking or telecommunications industry.
Must be willing to learn aspects of the software solutions from functional to technical.
Project Management Certification (PMP/Scrum Master/Agile) will be considered favourably.Have experience in project management software, such as Microsoft Project, to organize their tasks and workforce.
IT Trainer (Software Framework, Development, & Systems Configuration)
We have transitioned our training initiatives into a new learning and development business unit known as Heroes Training Academy (HTA). We are looking at revamping our training capabilities with new training approaches, improved contents and certified/qualified trainers with a vision of making Juris HTA the best in the world.
We are looking for an IT Trainer/Lecturer with a heart for grooming, training, imparting knowledge and growing heroes in JurisTech. Person will be reporting to the HTA Business Unit (BU) Leader.
ROLES AND RESPONSIBILITIES
As the HTA IT Lecturer/Trainer, person is responsible (but not limited) for the following:
Teaching Jurisians to use pertinent IT skills and relavant business knowledge, computer languages and specialist applications as deemed necessary
Assessing Jurisian’s individual and respective Business Unit’s training needs
Planning, preparing and researching effectiveness of trainings’ contents and delivery
Developing and delivering programmes of learning activities
Preparing training roadmaps and course/training materials
Organising and promoting courses
Spending facetime with staff/students on an individual or group basis
Invigilating training sessions
Checking and assessing students’ work , tests results and giving constructive feedback
Liaising with other universities or/and related organisations to improve Juris’ reach to the market
Making use of new technology such as distance learning or video conferencing etc. to improve Juris’ training effectiveness
Keeping abreast of latest IT skills and knowledge
QUALIFICATIONS AND TRAINING REQUIRED
A Degree or higher national diploma with qualifications in relevant subjects such as computing, computer science, IT, software engineering, business studies and management.
Previous relevant computing, software or training experience (perhaps gained through industrial placements or summer internships) is normally essential, although personality and aptitude may be regarded as being equally important. Teaching and training qualifications can also be advantageous.
KEY SKILLS AND PERSONAL QUALITIES
Excellent oral and written communication and interpersonal skills
Administrative skills imbued with cohesion and efficiency
Management and leadership skills
Conceptual and analytical thinking with strong technical skills
The ability to motivate others
A patient and friendly approach to teaching, passionate and committed to high quality training
Agile, embraces changes and willing to learn new things
We offer one of the best working environments for Programmer/Software Engineer as the foundation of our solutions development is built for agility and rapid scalability. As we are expanding globally, we are on a hiring spree for passionate individuals who are committed to a successful long-term career.
Join the fastest growing fintech solutions company.
Work with colleagues who understand how to build great software.
Enjoy breathtaking recognition and rewards.
ROLES & RESPONSIBILITIES
You will be:
Working with our functional and business teams to create new modules or enhance existing modules to meet customer requirements.
Work with our customers to integrate our software into their IT infrastructure via web services or other technologies, and map their business requirements to our software.
You will be expected to learn new technologies, design test plans, provide technical advice and write great code.
Ignite your coding enthusiasm and code your way to build innovative web and mobile applications used by thousands of users in the financial services industry.
We offer both a software developer track where your main focus is creating great software, and also guiding and mentoring juniors, and a technical lead track where you combine both technical skills and leadership of teams of programmers.
Experience working in squads of highly collaborative teams using AGILE methodologies and enjoy seeing your direct impact from your work.
If you have a Diploma or Degree in an unrelated major, but loves to code and want build your career as a programmer, just apply now.
No prior work experience is required as we will ignite your coding passion – turning your ideas into state-of-the-art applications.
(For Senior Position) Candidate with 2 to 5 years related working experience will be remunerated accordingly.
Full-time position(s) (both senior & junior) are available.
Calling for Front-end Developers! We are on the lookout for developers who are eager to build interactive and modern interfaces in Juris software. Candidate shall be working closely with software engineers and graphic designers to develop responsive and well-designed customer experience web applications and mobile apps.
The ideal candidate should have an eye for clean and modern design, and has the capability to utilise UI tools and skills. The candidate should also be able to translate high-level requirements into interaction flows and artifacts, and transform them into beautiful, intuitive, and functional user interfaces.
Execute all visual design stages from concept to final hand-off to engineering.
Conceptualise original ideas that bring simplicity and user friendliness to complex design roadblocks.
Create wireframes, storyboards, user flows, process flows, and sitemaps to effectively communicate interaction and design ideas.
Using CSS, HTML, and other web technologies to create beautiful and functional web page.
Present and defend designs and key milestone deliverables, to peers and executive-level stakeholders.
Conduct user research and evaluate user feedback.
Establish and promote design guidelines, best practices, and standards.
Candidate must possess at least a Bachelor’s Degree, Post-Graduate Diploma, Professional Degree, Art/Design/Creative Multimedia or equivalent.
Proven UI/UX experience.
Demonstrate UI design skills with a strong portfolio.
Solid experience in creating wireframes, storyboards, user flows, process flows, and sitemaps.
Excellent visual design skills with sensitivity to user – system interaction.
Ability to solve problems creatively and effectively.
Up-to-date with the latest UI trends, techniques, and technologies.
Experience working in an Agile/Scrum development process.
Candidates with 1 – 2 years of experience in the field are preferred. However, fresh graduates will be considered as well.
We have one of the best environments for Systems Analysts / Professional Services Engineer as our software solutions are designed as a playground for you to configure, customize and manipulate the software without coding. Awesomeness! Come, join us as we are now in a hiring spree for passionate individuals willing to work towards a rewarding and long-lasting career.
Shall be trained on Juris solutions framework and configuration of Juris software.
Shall be exposed to the exciting world of enterprise clients’ work processes such as the Banks, Telekom Malaysia and Tenaga Nasional Bhd.
Exciting project works in the configuration of Juris software.
Write or maintain system/business documentation for User Requirement Specifications, Functional Design Specs, User Acceptance Testing scripts and User Manuals.
Troubleshoot and resolve clients’ issues e.g. requirements alignment, software errors, connectivity problems, user access and component configurations.
Candidate must possess at least a Diploma, Bachelor’s Degree, Professional Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, Business Studies/Administration/Management/Finance/Accountancy/Banking, Mass Communications or equivalent.
We are seeking individuals who possess analytical & logical mind, some knowledge about programming concept.
Candidates who are skilled in Structure Query Language SQL, PHP, PL/SQL or possess knowledge in the financial loans processing and credit management is an advantage.
Required language(s): English
1 year of working experience in the related field is required for this position however fresh graduates are encouraged to apply as well.